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Technical Support

To receive technical support, you must have an active Maintenance Agreement. When you contact Technical Support, one of our skilled technicians will lead you through steps to identify and solve the issue. You can do some of this exploration yourself to possibly resolve the issue without technical support:

Restart your computer; this can solve many problems.

Start at the beginning. Examine the data you have entered to be sure you are asking the program for what you want. For example, if a report does not include the information you expected, be sure you have typed the correct date range, etc.

Try the procedure again to see if you can duplicate the issue. Note the steps you take to recreate the issue and have these notes ready when you contact technical support.

Try a related procedure; for example, if you can't print from the software, try printing from another program. If nothing prints, you know the problem is related to the printer, not the software. Check the printer connections and make sure the printer is turned on.

If the software used to work, but will no longer launch, think about what has changed with your computer. Have any new programs been installed lately?

Take note of any error messages you see on your screen.

When you contact us, please:

  • > Have your Serial Number available.
  • > Know the name and version number of your product.
  • > Have notes regarding steps taken to recreate the issue and any error messages.


CyberMetrics Tech Support by Phone

Phone Support

GAGEtrak and SUPPLIERtrak: M-F 6:00 a.m. to 4:00 p.m., MST. 1-800-777-7020 or 480-922-7300

FaciliWorks: M-F 6:30 a.m. to 4:30 p.m., MST.
1-800-776-3090 or 480-295-3465

CyberMetrics Tech Support by Email

Email Support

GAGEtrak, FaciliWorks Desktop and SUPPLIERtrak:

FaciliWorks 8i:

CyberMetrics Tech Support by Online Chat

Online Chat Support


Live Remote Support

Our Live Remote Support system employs GoToAssist® by Citrix® allowing screen sharing during your Tech Support session. If you are on the phone with a member of our support team and are directed back to this page to initiate a screen-sharing session, follow the steps below.

Select your support representative from the drop-down menu and click the Continue button.

You will be prompted to download a small virus-free plug-in.

With your permission, your support representative can view your screen and share control of your mouse and keyboard. You always have overriding control of your mouse and keyboard and you can end the screen-sharing session at any time.