The "something" that they needed turned out to be FaciliWorks CMMS software, which the institute purchased at the end of October 2000. The software allows them to better manage their equipment database, including scheduling preventive maintenance and tracking unscheduled service requests. "Little by little, we are also working towards tracking each and every work order that comes through the department so that we can build a good maintenance history on all of the buildings and the machines on campus," says Scott.
One of the reasons the engineering department chose FaciliWorks CMMS was because it is "very simple to operate." They also liked the amount of time it saves them. Formerly, when a machine needed new parts, someone would have to track down the machine itself to get the necessary information. Today, this data can all be accessed via computer.
According to Rough, another very useful feature is the ability to track work orders. He explains that prior to purchasing the software, it wasn’t uncommon for each of the engineering supervisors to keep their divisions’ work orders in their own areas. With FaciliWorks, it is all in one central location and anyone can check status.
Finally, since the institute uses its own terminology, Rough cites FaciliWorks' ability to change label names and clone equipment information and maintenance tasks as a major benefit.
"Aside from all of the features, we purchased the software because of the customer service and support we received when we were running the demo," explains Rough. "Every time I had a question, I got an answer right away and if the person I was talking to didn’t have the answer, they found someone who did."
FaciliWorks CMMS helps facilities of all sizes extend asset life, improve efficiency and reduce costs. Contact CyberMetrics today to learn how FaciliWorks CMMS software will do the same for your company.