Why does my GAGEtrak/FaciliWorks software bring up a message stating it is going to expire, even though I purchased the software? The message states that I need a trigger code to activate the software?
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This is a normal message for new customers or those who are upgrading their current
software package. Like many other software development firms, CyberMetrics instituted
the activation trigger code to help combat software piracy. If you have purchased
the software, you can obtain your unique activation trigger code by contacting our
Client Solutions Department toll-free at 1-800-777-7020.
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How can I tell if I have the newest version of FaciliWorks?
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The About button in the Main Menu
will tell you what version of FaciliWorks you have.
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Can FaciliWorks interface to spreadsheets and other Windows applications?
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Yes?The data in FaciliWorks can be easily exported
to most of the standard Windows programs.
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Can existing data be imported into FaciliWorks products?
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Yes?Many formats can be imported including Tab Separated
Text, Comma Delineated Text, Excel and Lotus 123 spreadsheets, dBase, Paradox, and
many others..
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Does FaciliWorks have bar code support?
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Yes?FaciliWorks works with any bar code reader configured
as a "wedge" (most are). In fact, the tool issue and return screens have been optimized
to support bar code input. Of course, manual keyboard entry works just as well.
Bar code technology saves time, avoids mistakes and reduces cost.
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Does FaciliWorks have built-in security?
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Yes?FaciliWorks provides extensive multi-level security
for each major area of the program. Users can be granted rights to view records
only, to add new records, to modify existing records, and to delete records. User
access can also be restricted as needed; with security active, you can control which
users have access to what forms and even what parts of forms. For instance, you
can let workers view the Labor form under Work Orders but hide the Cost field in
that form from them. To make security easier to implement, you can create groups
with standardized access privileges and assign users to one or more groups as needed.
When you install FaciliWorks you are prompted to choose to implement 21 CFR Part
11. The 21 CFR Part 11-compliant version requires security to be active at all times.
If you do not choose 21 CFR Part 11 compliance, you may still set up security if
you wish. FaciliWorks? 21 CFR Part 11 features such as electronic signatures and
audit trail work only when security is active.
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Can you print graphs?
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Yes?FaciliWorks comes with many
graphs. You can create custom graphs by exporting your data to any spreadsheet such
as Microsoft Excel, business applications such as Claris Impact and others.
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Will FaciliWorks track my costs and labor?
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Yes?FaciliWorks has a report called "Maintenance Costs
and Labor Report". This flexible report allows the user to identify maintenance
costs and labor hours for any given time frame. Users have extensive filtering options
in this report such as identifying costs by department, equipment type, technician
and so on. Equipment costs are tracked for asset valuation and depreciation purposes,
and fleet managers can track fuel cost, oil cost, tire cost, and the cost of other
consumables.
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Are the database fields large enough?
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Yes?Most of the FaciliWorks fields are 50 characters,
except of course for dates and numeric fields. Memo fields can hold up to 64K each.
Because of the extremely efficient manner in which FaciliWorks stores fields (variable
length fields), there is no wasted disk or memory space.
Other competing maintenance management packages that rely on older technology such
as dBase, Btrieve, Paradox, FoxPro and ASCII databases utilize fixed length fields.
This results in enormous amounts of wasted disk and memory space.
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What does it take to maintain FaciliWorks?
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FaciliWorks is very user friendly and requires very little support from MIS or IT
staff.
It has a built-in archive function for historical data.
It has a built-in backup/restore function to safeguard your data.
It has a compact/repair function to correct corrupted data in the
event of a power outage
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Can FaciliWorks products be customized to suit our requirements?
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Yes?Virtually every interface element in FaciliWorks can be renamed to match your
company's preferred terminology. This includes not just field names but also button
names, window titles, tabs, and even menu bars and messages.
If your company has specialized software needs, we offer customization services;
for a reasonable fee, we can tailor our off-the-shelf package to your exact requirements.
If you prefer to customize the software yourself, we also offer the FaciliWorks
Custom Toolkit. This toolkit includes complete commented source code as well as
hundreds of pages of detailed programmer documentation.
The Custom Toolkit, along with your own copy of Microsoft Access. lets users remove
unwanted features, add new features and integrate FaciliWorks with other applications.
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Can FaciliWorks reports be printed, faxed or e-mailed from my PC?
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Yes?FaciliWorks' flexible reports can be exported
in text, Rich Text, Microsoft Excel, or Adobe Acrobat PDF format. Reports can be
printed, faxed or e-mailed right from your PC!
Note: To fax from FaciliWorks, you must have the appropriate fax/modem hardware
and software. E-mail requires a MAPI-compliant e-mail software package such as Microsoft
Outlook.
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Does FaciliWorks have document control for reports?
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Yes?If your company needs to comply with ISO 9001:2000
or QS 9000 Document Identification and Control requirements, each report in FaciliWorks
can be uniquely identified with a document control number. The Document Control
Text ID will appear at the bottom of all reports.
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Does FaciliWorks have an Audit Trail feature?
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Yes?For added security, you can set FaciliWorks to
log all record changes to an Audit Trail file, designed to help you meet record-keeping
requirements of 21 CFR Part 11
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Does FaciliWorks provide electronic signatures?
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Yes?FaciliWorks' electronic signature feature is designed
and implemented to help you meet record-keeping requirements of 21 CFR Part 11.
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Please take the opportunity to provide Technical
Support comments, suggestions, or changes to the FAQ.
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