• Always back up your data.
• Just restarting your computer can solve many problems.
• Try the procedure again to see if you can duplicate the problem.
• Start at the beginning. Examine entry screens where you filled in fields to be sure you are asking the program for what you want. For example, if a report does not include the information you expected, be sure you have typed the correct date range.
• Try a related procedure. For example, if you can't print from the product, try printing from another program. If nothing prints, you know the problem is related to the printer, not the software. Check the printer connections and make sure the printer is turned on.
• If the software used to work, think about what has changed with your computer. Have any new programs been installed lately?

• Have your Serial Number available.
• Know the name and version of the product you are calling about.
• Duplicate the problem - write down the steps to recreate the problem.
• Write down any error messages displayed on your screen.
• Be prepared to explain solutions you have tried and the results.

Please take the opportunity to provide Technical Support comments, suggestions, or changes to the FAQ.