When you contact Technical Support with an issue, one of our skilled technicians will lead you through
steps to identify and solve the problem. You can do some of this exploration yourself
to eliminate possibilities that do not require technical support assistance.
Just restarting your computer can solve many problems.
Start at the beginning. Examine the data you have entered to be sure you are asking the program for what you want. For
example, if a report does not include the information you expected, be sure you
have typed the correct date range, etc.
Try the procedure again to see if you can duplicate
the issue. Note the steps you take to recreate the issue and have these notes ready when you contact technical support.
Try a related procedure; for example, if you can't
print from the software, try printing from another program. If nothing prints, you
know the problem is related to the printer, not the software. Check the printer
connections and make sure the printer is turned on.
If the software used to work, but will no longer launch, think about what has changed with your computer. Have any new programs been installed lately?
Take note of any error messages you see on your screen.
When you contact us, please:
Have your Serial Number available.
Know the name and version number of your product.
Have notes regarding steps taken to recreate the issue and any error messages.
We're happy to answer any questions you have and provide you with the information you need, quickly and interactively. Please click on the box below to open a chat window that lets you converse directly with a CyberMetrics representative. If we are currently offline, please leave a message and we'll contact you.
GAGEtrak and SUPPLIERtrak: Live technical support is available by phone on weekdays from 6:00 a.m. to 4:00 p.m., Mountain Standard Time.1-800-777-7020 or (480) 922-7300
FaciliWorks: Live technical support is available by phone on weekdays from 6:30 a.m.
to 4:30 p.m., Mountain Standard Time. 1-800-776-3090 or (480) 295-3465
Do you have a question or a problem concerning your software? Fill out our call-back form and we'll promptly provide you with an answer.
Our Live Remote Support system employs GoToAssist® by Citrix® allowing screen sharing during your Tech Support session. If you are currently on the phone with Tech Support and have been invited to join a Live Remote Support session, please click here.