Search Tips

Basic Search

• Enter any keyword to search, leaving the keyword field empty will show all the available knowledge base articles.

Advanced Search

• The advanced search contains more options, a product list, article types, search criteria, a keyword field and other options.
• Enter any keyword to search, leaving the keyword field empty will show all the available knowledge base articles.
• The article type limits the search to a specific group of articles, all types are selected by default, uncheck the type of article you don't want to include in your search.
• To search using the exact keywords you entered, select "Articles containing all of my keywords".
• To search using any of your keywords, select "Articles containing any of my keywords" (e.g. "login corrupted database" will return any articles containing the word "login" or "corrupted" or "database").
• To search using a specific or known article number, select "an Article with a specific number" (e.g. "KB5", "KB101", etc.)
• Checking the "Search against title only" will perform the search only on the article titles.
• Checking the "Show title only in search results" will show only the article titles on the result listing.  

Wildcard Searching

Two wildcard operators are supported:

% - - will match any single character.

For example, searching on '%ing' will select any knowledge base items that contain 'fishing', 'hunting', 'ring' or 'drinking'. Searching on '?ing' will return knowledge base items containing the word 'ring'.

Also, there is an implicit '%' added to the end of all keywords so that searching on 'print' will also select 'printer' and 'printing'.

For simpler searching, go to the Basic Search or go to the Advanced Search for more search options.